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Leadership Profile
Chief Operating Officer
Bala is Mercer’s Chief Operating Officer, and he brings 20+ years of experience in strategic business transformation and leadership to the company. He is passionate about building client-focused organizations that deliver high client satisfaction and operational efficiency through technology and innovation.
As the former CEO of the Jardine Lloyd Thompson (JLT) Employee Benefits (EB) business, Bala was responsible for strategy, governance and ongoing business performance. Under his leadership, the EB business at JLT consistently had market-leading organic growth and increased margins.
Prior to JLT, he worked with Prudential in India and was responsible for the establishment and ongoing management of the offshore shared service centre. Previously, he also held strategy, finance and operations roles at Standard Chartered and AXA.
Bala holds a bachelor’s degree in commerce and a master’s degree in business administration and is a qualified Six Sigma Black Belt.
He spent the early part of his career in Chennai and later in Mumbai, before moving to London in 2014. In his free time, Bala enjoys spending time with his family, playing squash, running, reading and watching Formula 1.
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