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Gain critical insights to enhance employee experiences and improve business performance
In simpler terms, employee engagement is the degree of connection employees have to their organisations through purpose and meaningful work that inspires them to contribute beyond the extra mile - which impacts productivity, employee turnover, innovation, employer brand and customer experience. However, in times of chaos and uncertainly, employee burnout can lead to low employee engagement, which has a negative impact — financial and otherwise — on businesses. To combat these risks, business leaders must take proactive steps to increase employee engagement by making it a core part of their workforce strategy.
organisations have a formal employee engagement programme, yet only 52% feel they do a good job taking action on engagement data.
of employees globally
feel at risk of burnout.
Thriving employees are:
more likely to say they
work in a healthy workplace
more likely to be satisfied at work,
with no plans to leave their organization
With high levels of employee engagement organisations experience increase in productivity; reduced staff turnover and general happiness. And, in today’s increasingly remote world, it’s more important than ever. Forward-thinking organisations are moving beyond employee engagement to create better employee experience because thriving employees drive higher business performance.
We define employee experience as the interactions — big and small — between organisations and their people that, ideally, engage and inspire employees, align individual purpose with organisational purpose, and unleash the energy and passion that lead to high performance.”
Your people seek experiences that satisfy their needs, responsibilities and aspirations. They want an employee experience that makes them thrive.
Mercer’s employee experience insights, solutions and services help you provide better experiences through listening tools and analytics. We help you convert data into insights to guide you in enhancing the employee experience in your organization.
Mercer’s insights, listening tools and expertise help ensure your employees’ voices are heard and understood — and that they inform your strategy. We do this by partnering with you to:
It all starts with listening. We build an employee listening programme that’s right for your organisation by combining research, trusted content and user-friendly technology.
Do you understand your employees’ needs? Mercer provides you with more than data, dashboards and reports — we help you translate the employee voice into insights that deepen understanding.
Once you know more about the employee experience at your organisation, how do you take action to effect change? Our dynamic design thinking strategies empower your leaders, managers and HR team to drive positive change.
Digital focus groups
Uncover insights from your people on a wide range of topics through open and interactive dialogue.
Employee surveys
From employee engagement programmes to targeted pulse, global HR and employee surveys, we have solutions to meet your needs.
Continuous listening
Discover the moments that matter to your employees. Tap into the employee experience with ad hoc, annual census and recurring pulse surveys and listening programs — optimized for fully managed and self-service platforms.
Preference research
Understand what your people value — their preferences, priorities and expectations — to sharpen and personalise your employee value proposition.
360-degree feedback
Select and manage employees to support your business strategy. Actionable insights highlight the way forward for individual and group development in the organisation.
EX and strategic design programs
Evolve your employee listening strategy and build your future with collaborative discovery and design programmes.
Deployment services
Get the insights you need from targeted, event-based polls, ongoing listening programmes and recurring surveys. We provide the support to identify critical actions that align strategy with jobs.
Data integration, utilization and analytics
Draw insights from quantitative and qualitative data compiled from employee feedback, HRIS, business metrics and more.
Design change and action planning
Apply design-thinking principles to define and build solutions for an enhanced employee experience.
Trust our 45+ years of experience in helping companies gain better insights and enhance employee experiences to improve productivity, engagement and well-being.
We have the full-service expertise, tools and proven global capability to conduct employee engagement surveys in more than 180 countries — in 80 languages.
Please speak to us today about tailored solutions that make the most of your workforce analytics. Let us help you amplify your engagement strategy and build a better employee experience.
Africa
