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Session ID: 2022-03-11:54c8618b1429229616728ead Player Element ID: video4108f453fe1043c89acdd6685456dd4c
Masomelele Ngcwabe
Associate, Mercer South Africa
Contact
Professional Background
Maso has over 10 years experience in Human Capital and Change Management Consulting having worked at Accenture, Deloitte Consulting, Letsema Consulting & Advisory and Dimension Data. She has led small and large culture and behaviour change management, organisational development and business transformation programmes. Maso also has extensive experience in strategy development and implementation, operating model design, development and implementation, change leadership, coaching and facilitation.
Her key strengths lie in people strategy development, change implementation and management, change leadership, organisational and talent development, coaching, facilitation and business analysis.
Maso holds a Master of Business Administration (MBA) degree from Wits Business School and obtained her BSocSci (Hons) degree in Organisational Psychology from the University of Cape Town.
Functional Expertise
Business Transformation
Business Improvement (Operating Model and Operations)
Strategic Change Management
Leadership Coaching
Human Capital Analytics
Business Analysis
Research and Report Writing
Industry Expertise
Pharmaceutical
Mining
Telecoms
Food Technology
Automotive
Public Sector
Relevant Experience
Digital Transformation (Business Improvement and Innovation - Operations)
Change Management Manager on a Digital implementation (business improvement and innovation - operations) project for a mining client based in Mpumalanga
Large Scale ICT Business Transformation Project
Lead the Change Transformation agenda for Kwa-Zulu Natal, Western Cape, Eastern Cape and Gauteng regions on a large scale ICT business transformation project
Digital ICT Strategy
Development of a Change Management Critical Path/Plan and Communications Approach. Conducted Stakeholder Mapping and Impact Analysis. Development of a programme-Wide brand for the programme. Conducted Business Readiness Assessments and Change Impact Assessments. Supported project deployment activities
Implementation of a Projects Post Implementation Review process. Change Leadership - Coaching of leaders for greater change impact. Development of a User Adoption Monitoring Tool
Monitoring/Measuring progress on User Adoption. Development of a Change Champions Network. Development of a programme Transformation Journey Map. Led the programmes’ Knowledge Transfer process to business stakeholders
Customer Centricity programme
Rolled-out customer centricity related Sales Training and Coaching modules at various VW and Audi dealerships across the country to turn around and optimize customer service at the dealerships
Africa